Shipping policy

Shipping Options: At Camelia, we offer various shipping options to ensure your order arrives safely and on time.

Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons.

Shipping Methods: We are pleased to offer international shipping worldwide. Shipping Costs: Shipping costs are calculated at checkout based on your location and the selected shipping method. Free shipping may be available for orders over €150.

Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

Delivery Issues: If your order does not arrive within the expected timeframe, don't hesitate to get in touch with our customer service team at info@officialcamelia.com. We will assist you in resolving any delivery issues.

Address Changes & Tracking: Once an order is placed, the shipping address cannot be changed, as we promptly initiate the processing and transfer the order to the carrier. You will receive an email with the Track & Trace code, which allows you to track your package.

Customs and Duties for International Orders: Customers are responsible for any customs duties or taxes that may apply to international shipments. We recommend checking with your local customs office for more information.

Contact Us: If you have any questions regarding shipping or your order, please do not hesitate to contact us at info@officialcamelia.com. We are here to help!